Returns

We’ve partnered with Happy Returns to make the returns experience one more thing to love about WeWoreWhat. For all US orders, please visit our returns portal here to get started. You will need to enter your order number (all of our order numbers start with WWW) and the delivery zip code.

Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. We ask that you wear underwear when first trying-on your purchase. 

WeWoreWhat reserves the right to refuse returns that do not meet our return requirements.

WeWoreWhat offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date.

Returns and/or exchanges can be done to the Happy Returns Bar or by mail. 

Please note there is a $10 restocking fee per return which will be deducted from your refund.

Online orders cannot be returned or exchanged in-store. 

Store purchases can be returned or exchanged in-store. 

Purchases during Black Friday using code BFCM40 will be eligible for exchange for store credit only. 

Return by HAPPY RETURNS BAR

We partner with Happy Returns, to offer printer-free, packaging-free, and sustainable returns and exchanges.

Simply start your return online to receive a QR code, locate a Return Bar near you, bring in your items, and you’re good to go! Happy Returns has implemented a return item limit of 5. Any returns with 5 or more items, will not be accepted.

Return by MAIL 

If you choose to mail in your items, the cost of the shipping label ($10) will be deducted from your overall refund amount. 

To initiate a return by mail, please click here. You will be able to specify what item(s) you are returning and will be able to print a shipping return label. 

Once your return is prepared, you can drop it at any Fedex location. All returns are shipped back to our warehouse in Pennsylvania. Please allow 1-2 weeks for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

REFUND & STORE CREDIT

Once your item gets scanned in at a Returns Bar, your refund or store credit will be immediately processed. Store credits should be delivered almost instantaneously, but refunds to your original method of payment can take 5-7 business days depending on your financial institution.

For items being returned by mail please allow 7 business days for us to inspect and process the return once it is delivered. Once your return is processed, you will receive an email notification confirming your refund. Please allow 5-7 business days for the refund to show on your original form of payment.

EXCHANGES

WeWoreWhat offers free size exchanges on US domestic orders. There is no return shipping or restocking fee for size exchanges.

To initiate an exchange, please click here.

You will be able to specify what item(s) you are exchanging and will be able to print a shipping return label.

Once your exchange / return is prepared, you can drop it at any Fedex location. All returns are shipped back to our warehouse in Pennsylvania. Please allow up to 1 week for your return to arrive at our warehouse. Delivery dates may vary depending on where you are shipping your return from.

Your exchange order will be placed in our system once your return is in transit and scanned by the carrier. You will receive a new order confirmation email and shipping notification email for your exchange order.

INTERNATIONAL RETURNS

WeWoreWhat accepts International returns. All fees are the responsibility of the customer. 

Please send items directly to the address below and make sure to include your packing slip with your order number:

WeWoreWhat International Returns 

c/o Boxzooka

300 Capital Lane

Middletown, PA 17057

+1-973-315-8144

Once the warehouse receives your return, your refund will be issued. 

INTERNATIONAL EXCHANGES

WeWoreWhat does not offer exchanges on International orders.

FINAL SALE

All items marked "final sale" may not be returned or exchanged.

PRICE ADJUSTMENTS

WeWoreWhat does not offer price adjustments at this time.

QUESTIONS?

If you have any questions or concerns, please contact us at hello@shopweworewhat.com

ROUTE x WeWoreWhat

FAQs for Protection Default (ON / OFF) Customers

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download  Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.  

In both cases, the Route Premium cost will not be refunded. 

Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

When Should I File a Claim?
Marked As Delivered (Stolen)

  • Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. 
  • Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

  • For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
  • For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

  • Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout. 

If your order has not arrived, please file a claim with Route here. 

What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout. 

If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. 

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet?  Download here

What are Route’s Terms and Conditions? 
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?

While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.