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F.A.Q.
WHAT IS YOUR RETURN POLICY?
WeWoreWhat offers returns on all full price merchandise for U.S. customers within 14 days of the delivery date. Please note there is a restocking fee of $10 that will be deducted from your refund.
Please ensure any items that you are returning are unworn and unwashed with tags still attached. Shop WeWoreWhat reserves the right to refuse returns that do not meet our return requirements.
HOW DO I RETURN AN ITEM?
To initiate a return, please click here. You will be able to specify which item(s) you are returning and will be able to print a FedEx Ground return label.
Once your return is prepared, you can drop it off at any FedEx location or leave it with your mailman/doorman. All returns are shipped back to our warehouse via FedEx Ground which is located in New Jersey.
HOW SOON WILL I GET MY REFUND?
Please allow 1-2 weeks for your return to arrive at our warehouse located in New Jersey. Once your return is delivered, please allow 2-3 business days for us to inspect and process the return. Once your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on your original form of payment.
HOW DO I EXCHANGE AN ITEM?
To initiate an exchange, please click here. You will be able to specify which item(s) you are exchanging and will be able to print a FedEx Ground return label.
Please note WeWoreWhat offers exchanges only on different colors or sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed.
HOW LONG BEFORE MY ORDER SHIPS?
Ground orders that are in stock are processed and shipped within 1-2 business days unless specified otherwise. Note: if you placed an order after 1pm EST on a Friday, your order will not be shipped until the following Monday. Once your order has shipped, you will receive an email notification with tracking and an estimated delivery date.
CAN I CHANGE/CANCEL MY ORDER?
Once an order has been placed, we are unable to make address updates or style changes.
DO YOU SHIP INTERNATIONALLY?
Yes! We've partnered with FedEx Cross Border to fulfill all international orders.
WHEN WILL SOLD OUT ITEMS BE RESTOCKED?
Due to an overwhelming response and popularity in the WeWoreWhat product, it is possible that certain styles may be restocked. If a style you're interested in is out of stock, please reach out to hello@shopweworewhat.com to find out if we are restocking.
DO YOU HAVE A PHONE NUMBER?
We're not able to offer phone support at this time. Please email us at hello@shopweworewhat.com and we will get back to you as soon as possible.
WHAT IS KLARNA?
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.
IS KLARNA AVAILABLE FOR INTERNATIONAL CUSTOMERS?
As of right now, Klarna is only available for customers in the U.S.
HOW DO I PAY IN INSTALLMENTS?
Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.
IS THERE A FEE WHEN I PAY IN INSTALLMENTS?
There are no upfront fees or interest when you pay in 30 days or in installments through Klarna.
WILL THIS AFFECT MY CREDIT SCORE?
When you choose to Pay later in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.
WHERE CAN I FIND OUT MORE ABOUT KLARNA?
You can contact Klarna anytime here or by downloading the Klarna app.
STILL HAVE QUESTIONS?
